Aetna Claim Administrator, Singapore - 64929BR in Singapore, Singapore
Req ID: 64929BR
Achieve superior claim and member service performance through an integrated process of operational, quality, medical cost, and resource management meeting and/or exceeding member, plan sponsor, and provider expectations.
Receives, sorts and distributes incoming mail; processes and sends outgoing mail according to established procedures. Ensures timely scanning of all incoming claims and other documents into appropriate systems within established turnaround times.
Fundamental Components & Physical Requirements include but are not limited to
Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting). Routes mail to other offices as necessary.
Scans claims and other documents received and route these documents in proper work queues
Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly
Researches missing and/or insufficient information
Tracks items per customer request
Ensures all documents are scanned within 2 working days
Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or applies appropriate postage (maybe by meter)
Prioritizes workload and meets the expectations as per job description
Ensures compliance with the requirements of regional compliance authority/industry regulator
Adheres to international privacy policies, practices, and procedures
0-3 years of experience, freshers are welcome to apply.
Some experience in office administrative role or in the insurance industry preferable.
Ability to read and write Mandarin will be good to have due to territory needs.
Education and Certification Requirements
High School graduate or equivalent
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.