Aetna Veterans Jobs

Job Information

Aetna Claim Administrator, Singapore - 64929BR in Singapore, Singapore

Req ID: 64929BR

Job Description

Family Summary/Mission

Achieve superior claim and member service performance through an integrated process of operational, quality, medical cost, and resource management meeting and/or exceeding member, plan sponsor, and provider expectations.

Position Summary/Mission

Receives, sorts and distributes incoming mail; processes and sends outgoing mail according to established procedures. Ensures timely scanning of all incoming claims and other documents into appropriate systems within established turnaround times.

Fundamental Components & Physical Requirements include but are not limited to

  • Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting). Routes mail to other offices as necessary.

  • Scans claims and other documents received and route these documents in proper work queues

  • Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly

  • Researches missing and/or insufficient information

  • Tracks items per customer request

  • Ensures all documents are scanned within 2 working days

  • Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or applies appropriate postage (maybe by meter)

  • Prioritizes workload and meets the expectations as per job description

  • Ensures compliance with the requirements of regional compliance authority/industry regulator

  • Adheres to international privacy policies, practices, and procedures

Background/Experience Desired

  • 0-3 years of experience, freshers are welcome to apply.

  • Some experience in office administrative role or in the insurance industry preferable.

  • Ability to read and write Mandarin will be good to have due to territory needs.

Education and Certification Requirements

High School graduate or equivalent


Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.