Aetna Veterans Jobs

Job Information

Aetna User Experience Lead in Scottsdale, Arizona

Req ID: 67352BR

Job Description

Responsible for leading user experience work for GPS program. Supports one or more trains in this capacity. Will coordinate user research and usability testing, as well as serve on solution intake team representing UX.

Defining problems to be solved, and proposing user forward solutions to solve.

Deliverables include:

  • mockups/wireframes

  • process maps

  • journey maps

  • feature playbooks

  • user research

  • usability testing

Fundamental Components included but are not limited to:

  • Ability to see the larger picture and think strategically about how to deliver the best product.

  • Excellent collaborator

  • Flexible and willing to negotiate

  • Background in process change/improvement

  • Background in customer service

Qualifications Requirements and Preferences:

  • Experience with wire framing, journey mapping, usability testing - REQUIRED

  • Proven project management skills.

  • Experience with healthcare is preferred

  • Proven track record in meeting project milestones and negotiating for resources.

  • BS/BA or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems and processes, including project consultation preferred.

  • Proven track record in making measurable improvements to CSR and member experience

Functional Skills:

Learning - User Analysis, Project Management - Cross-functional project management

Required Skills:

General Business - Demonstrating Business and Industry Acumen, Service - Creating a Differentiated Service Experience, Technology - Justifying the Business Case

Additional Job Information:

Ability to communicate effectively with all levels of management.Proven ability to satisfy customers needs and develop alternatives to resolve issues.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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