Aetna Program Manager / Project Manager - Performance Analytics and Budgets in Scottsdale, Arizona

Req ID: 54288BR

POSITION SUMMARY

This position will improve the customer experience through analytics project management, cx program performance measurement, and providing actionable optimization recommendations. Additionally, this position will be responsible for managing the Office of the Consumer financials, which involves overseeing and leading our budgeting and forecasting with the key leads throughout the organization and our finance counterparts.

Fundamental Components:

  • Consumer Experience (CX) Business Project Program Manager

  • Responsible for managing the Office of the Consumer financials, which involves overseeing and leading our budgeting and forecasting with the key leads throughout the organization and our finance counterparts.

  • Perform return on investment and value analysis on potential consumer experience initiatives and programs.

  • Manage project timelines and deliverables of the performance analytics team helping to prioritize workload

  • Manage key vendor relationships and contracts critical to support our analytical tools and capabilities.

  • Ensure integrity of our data and metrics by developing a data reconciliation strategy and utilizing existing business data sets/reports as the benchmark

  • Lead targeted call-study analysis to identify opportunities to improve the consumer experience and help inform consumer experience programs.

  • Utilize call, web, claim, and other available data to track success of consumer experience programs and campaigns.

  • Provide actionable optimization recommendations to increase program engagement and improve program behavior.

  • Engage with partner organizations to support our financial deliverables, experience and program dashboards and meet our advanced analytical needs.

BACKGROUND/EXPERIENCE desired:

  • Background/Experience Desired

  • Experience managing project timelines for cross-functional teams.

  • Proficient understanding of warehousing structure, query languages.

  • Experience in 2+ of the following: Hadoop, MySQL, Tableau, Adobe Analytics, Excel VBA/Macros, and Jira.

  • Experience in budgeting and forecasting.

  • Experience in campaign measurement.

  • 3-5 years of experience providing actionable recommendations based on data.

  • Experience in large and complex data environments a +.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Finance/Financial Budgeting/1-3 Years

Functional - Finance/Financial Forecasting/1-3 Years

Functional - Management/Management - Data analysis and interpretation/4-6 Years

Functional - Management/Management - Data tools: building and utilization/4-6 Years

TECHNOLOGY EXPERIENCES

Technical - Development Languages/SQL/1-3 Years/End User

REQUIRED SKILLS

General Business/Applying Reasoned Judgment/MASTERY

General Business/Demonstrating Business and Industry Acumen/ADVANCED

Leadership/Creating Accountability/ADVANCED

ADDITIONAL JOB INFORMATION

Team responsible for innovative solutions to customer friction points. Helping our members during some of their most difficult life journeys and improving lives through our programs.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

#LI-DT1

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.