Aetna Salesforce Solution Designer in Santa Ana, California
Req ID: 46696BR
The main goal of this role is to help design technical solutions leveraging Salesforce capabilities that will deliver accelerated value towards achieving strategic business goals with clear focus on success metrics and ROI.
This role reports into the Salesforce Center of Excellence Director. The ideal candidate is a change agent with consulting experience who will work with key business area stakeholders, the CoE team and our IT Partners to understand business processes and design, prototype, help develop enhancements, capabilities, process automation and customers insights that are aligned with the project vision, while mitigating risk.
Salesforce Certifications required. The candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, leadership skills to drive change, analytical and problem solving way of thought, project management skills and enthusiastic personality.
Duties and Responsibilities:
Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Aetnas businesses using Salesforce.
Responsible for connecting business goals and challenges and for the overall design of the application solution on Salesforce.com.
Leads Discovery Workshops with key stakeholders to understand Aetnas strategic business goals, needs, processes and current use of the platform, and any other customer centric data and processes not currently on SFDC.
Analyzes and maps business areas strategic goals, processes and success metrics with Salesforce capabilities.
Demonstrates Salesforce and extended AppExchange apps that can fit our needs. Explains complex technology concepts in in simple language.
Partners with Aetnas SMEs across IT, Data Governance, Innovation Lab and other areas to design solutions that will deliver maximum value across the enterprise.
Designs solutions with maximum usability while minimizing complex code and customization.
Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed.
Creates documentation of technical design, support plan and enable best practices and governance measures.
This role works as a team member of the CoE to deliver the complete solution for our customers, partnering with our Platform Manager and IT Partners to oversee build, testing and deployment.
Writes user stories and acceptance criteria for complex Agile deployments.
Project manage solution scope, timelines, quality and cost and escalates issues for resolution and to mitigate risk.
Drives communications with all key stakeholders including delivering project updates and gathering project sign offs from CoE Lead and key stakeholders and maintains alignment
Partners with Customer Success team to design end-user training materials and go-live support.
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
Salesforce Certifications required to be considered for this position: Administrator
Must have 5+ years of direct experience in all aspects of developing and implementing CRM or salesforce platform applications.
Strong understanding of key SFDC architectural concepts and how they influence design.
Change management experience.
Demonstrate ability to influence stakeh
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
ADDITIONAL JOB INFORMATION
Salesforce Certifications Preferred: Sales Cloud and/or Service Cloud Consultant or Analyst Consultant or other SFDC specialization.
Experience developing solutions using Apex and VisualForce
Experience in implementation projects using Agile methods and practices
Education: Bachelors degree in Engineering, Computer Science, or similar MBA preferred
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Information Technology