Aetna Project Manager in San Antonio, Texas

Req ID: 56600BR


The Project Manager will focus on initiatives that may extend globally to help improve the provider experience. Our entire team will be driving to improve the service experience based on the findings of our CSR's, Supervisors and other employees. The Project manager will drive the projects/initiatives from data to action to results through the use of the DMAIC process, root cause analysis, communication among departments and project timeline management.


Provides input and builds on business plan to achieve business goals. Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work. Solicits and evaluates internal and external customer feedback to enhance the provider experience with Aetna. Identify gaps and recommend enhancements related to services and workflows based on broad view of the organization and including the work performed by the vendor partners. Develops recommendations based on complex data and root cause analysis. Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion. Tracks progress and communicates project status on a regular basis to all impacted parties. Strong use of the Lean Six Sigma principles and methodology for process improvement. Heavy use of Excel, Statistics and charting. May coach or mentor others by providing work direction.


3-5 years related work experience

Proven track record meeting project dates

Expert knowledge of Excel, Minitab, XL Stats

Proven Project Management and Process Improvement experience

Six Sigma Black Belt, Master Black Belt, and/or PMP certifications strongly desired


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Functional - Project Management/Enterprise-wide project management/4-6 Years

Functional - Project Management/Communications Management/4-6 Years

Functional - Project Management/Project Leader/1-3 Years

Functional - Project Management/Issue identification and analysis/4-6 Years

Functional - Project Management/Scope Management/4-6 Years


Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

Technical - Desktop Tools/Microsoft Visio Pro/1-3 Years/End User

Technical - Desktop Tools/Microsoft Project/1-3 Years/End User


General Business/Maximizing Work Practices/FOUNDATION

Service/Working Across Boundaries/FOUNDATION

General Business/Turning Data into Information/FOUNDATION


Leadership/Driving Change/ADVANCED

Leadership/Collaborating for Results/FOUNDATION

Leadership/Anticipating and Innovating/FOUNDATION

Telework Specifications:

No option for telework


The challenge will be to compile data and trends to make the case for change, communicating these needs to management, developing solutions, and then implementing the changes. These skills are needed by every business area and are easily transferable. We need your project and technical knowledge, along with your leadership, to drive the change and get results. You will work with a team of experts and continue to learn every day

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.