Aetna VA MCD Exp MDCD Account Associate - Medicare in Richmond, Virginia

Req ID: 54338BR

Position Summary:

Supports account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies

Job Responsibilities:

Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas

Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages

May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards

May assist in constituent training on product and policy questions

May take initial calls for direct sales requests and forward requests to appropriate sales staff

Background/Experience Desired:

2-5 years of health insurance industry experience required

1+ year Medicare Product experience is strongly preferred

Knowledge of sales support and underwriting functions is preferred


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience

Functional Experiences:

Sales & Service/Account Management/1-3 Years

Sales & Service/Sales administration, support, reporting/1-3 Years

Technology Experiences:

Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/4-6 Years/End User

Additional Job Information:

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.