Aetna MDCD Account Associate in Richmond, Virginia

Req ID: 55952BR


Supports account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies

inbound/outbound support for DSNP sales team, scheduling appointments and answering question

Fundamental Components:

Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas

Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages

May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards

May assist in constituent training on product and policy questions

May take initial calls for direct sales requests and forward requests to appropriate sales staff


2-5 years of health insurance industry experience required

1+ year Medicare Product experience is strongly preferred

Knowledge of sales support and underwriting functions is preferred


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Information Technology/Microsoft Excel 1 is desired

Information Technology/Microsoft Office-Access Database Level 2 is desired

Information technology/Microsoft Office-Access Database Level 2 is desired


Functional - Customer Service/Customer Service - Outbound calls - survey administration/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years


Technical - Desktop Tools/Microsoft Outlook/4-6 Years/

Technical - Desktop Tools/Microsoft Word/4-6 Years/

Technical - Desktop Tools/Microsoft SharePoint/4-6 Years/

Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/


Service/Case Administration/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION

Leadership/Driving a Culture of Compliance/FOUNDATION


Leadership/Collaborating for Results/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.