Aetna Plan Coordination Consultant in Plymouth, Minnesota

Req ID: 49670BR

POSITION SUMMARY

Coordinates benefit plan implementation for new and existing customers. Provides focused service fostering strong relationships with internal business partners to assure all group implementation and administrative updates are loaded correctly.

Fundamental Components:

Analyzes and determines if products and services selected by clients are aligned and can be adequately supported by existing systems or operating platforms; additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections.

Consults and communicates with internal staff regarding the details associated with new business and revision activity in a timely manner and validates account structure.

Completes timely and accurate set-up of account structure and detailed benefit plans in systems for multiple constituents in order to satisfy both internal and external deadlines for production- impacting a wide variety of products and services.

Coordinates the printing/distribution of policy fulfillment documents, such as Certificates, Schedules of Benefits, SBCs, amendments, ID Cards, etc..

Monitors and manages internal installation process and maintains case tracking to meet constituents expectations and business goals.

BACKGROUND/EXPERIENCE:

Healthcare industry experience - Preferred

Detail oriented

Highly organized

Good communication skills

Strong problem solving skills

Strong team player

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

The person placed in this role will have an opportunity to work directly with internal partners to translate client intent to systematic administration of their plan benefits.

This person should be highly organized and able to quickly prioritize multiple assignments with high quality results.

This person should have good communication skills with the ability to express complex concepts in a clear and concise manner.

This person should have a high attention to detail and accuracy while focusing on overall project deliverables.

This person should have the ability to remain flexible yet focused during stressful situations.

This person should possess good analytical and problem solving skills.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service