Aetna Medicare Broker Manager in Plymouth, Minnesota

Req ID: 51593BR

Allina Health and Aetna are building a team to support a new joint business venture. Allina Health | Aetna is a jointly owned health plan company that will rethink, reimagine and redefine the health care system to reward value more than volume and help create quality outcomes and healthy days for Minnesotans.

POSITION SUMMARY

We are seeking a Medicare Broker manager with Medicare experience and broker relationships to support our goals. This is a highly collaborative role which will often require managing relationships across people, segments and multiple functional areas of the parent companies, in order to deliver an exceptional experience to the Allina Health | Aetna membership. The Medicare Broker Manager will report to the Medicare Sales Leader and will support the Medicare sales and marketing strategy for Allina Health | Aetna.

Fundamental Components:

Responsible for meeting established health plan broker sales goal through recruitment and management of agents.

Prospects for and recruits new agents through collaboration with National and Direct agency relationships or through agent marketing activities targeted direct to the agents. Assures appropriate market coverage through management of agent recruiting activities. Responsible for identifying and developing local preferred agents to support the attainment of health plan goals.

Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirements. Provides leadership for all broker training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources. Administers broker testing and recertification.

Proactively develops agent activation. Strategy should utilize the deployment of various tactics such as face-to-face, telephonic, and written communication methods and information management.

Responsible for ongoing individual agent management. Responsibilities include the establishment of production goals and compliance thresholds, along with the communication and ongoing enforcement of these established expectations with each assigned agent. Key role is to prioritize broker relationships according to their ability to meet or exceed expectations. Makes recommendations to management on agents’ plan preferred designation and contract level status.

Responsible for ensuring agent adherence to all CMS and company guidelines. Monitors compliance with state, federal, and health plan regulatory requirements. Maintains all files associated with broker contracting, including broker agreements. Reports all implementations and corrections to health plan management. Coordinates response to broker-related complaints. Investigates documents and retrains brokers as necessary. Recommends termination of broker relationship with company as appropriate.

Coordinates with the appropriate customer service and health plan resources to support broker activities.

Verifies and validates broker commission payments. Ensures broker commission payments are submitted for payment. Resolves issues and inquiries related to commissions from health plan and brokers.

BACKGROUND/EXPERIENCE desired:

Minimum 5 years sales and/or broker sales experience required

Minimum of 5 years Medicare Advantage sales experience

Excellent written and verbal communication and presentation skills

Ability to use standard corporate software packages and corporate applications

Ability to communicate effectively with all levels of management

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Insurance License is required

Appropriate state licensure to sell insurance as required, subject to product sold.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

LOCATION:

Candidate would need to reside within the Minnesota area

Telework only applicable within Minnesota

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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Job Function: Sales and Service