Aetna Supvr, Plan Sponsor Suppt in Phoenix, Arizona

Req ID: 54630BR


Supervise individual units responsible for the implementation, preparation, processing, and maintenance of enrollment, and other benefit plan information for members. Support and consult with teams by utilizing Aetna policy guidelines in accordance with key performance measures to ensure accuracy and customer satisfaction.

Fundamental Components:

Supervises, mentors and directs a team responsible for plan administrative functions or functional support areas.

Develops, trains, evaluates, and coaches staff to provide cost effective decisions within Plan Sponsor Services or Implementation Services while ensuring operating standards are met; continually assesses individual and team performance against key business objectives and provides candid and timely developmental feedback

Acts as a liaison between staff and other areas, including management, plan sponsors, marketing, etc., communicating workflow results, ideas and solutions


Attention to detail and accuracy.

Problem solving skills.

Math and accounting skills.

Analytical skills.

Technical skills.

Strong leadership skills.

Strong verbal and written communication skills.

Negotiation skills.

Takes personal accountability for results


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

Functional Experience:

Administration / Operations/Management: < 25 employees/4-6 Years

Administration / Operations/Data Entry/4-6 Years

Management/Management - Medicare/1-3 Years

Government Relations/State/1-3 Years

Technology Experience:

Operating Systems/Windows/4-6 Years/End User

Desktop Tools/Microsoft SharePoint/1-3 Years/End User

Required Skills:

Leadership/Driving a Culture of Compliance/ADVANCED

General Business/Communicating for Impact/ADVANCED

Leadership/Driving Change/FOUNDATION

Desired Skills:

Leadership/Engaging and Developing People/MASTERY

Service/Providing Solutions to Constituent Needs/ADVANCED

General Business/Applying Reasoned Judgment/MASTERY


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.