Aetna Eligibility Consultant-Electronic in Phoenix, Arizona

Req ID: 52137BR


Supports the Eligibility department for assigned accounts.

Administers Eligibility in accordance with groups individual plans.

Provide customer service support to members, clients and internal departments.


Provide customer service support to members, dependents, clients and internal departments.

Maintain current knowledge of tools and resources to administer plan benefits to members.

Process elections, reinstatements, terminations and other plan specific functions.

Gain an understanding of interaction between internal departments, outside vendors, and brokers and the impact each plays in the Eligibility process.

Work closely with COBRA department.


Excellent customer service skills with the ability to communicate effectively with both internal and external customers.

Excellent verbal and written communication skills including articulation, spelling, grammar, proofreading, and telephone skills.

Strong mathematical skills.

Experience with Word and Excel.

Data entry skills.


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


General Business/Communicating for Impact/ADVANCED

Service/Handling Service Challenges/ADVANCED


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service