Aetna Member Retention Manager in New York, New York

Req ID: 52462BR


Qualified candidates in the state of New York are encouraged to apply

Focus of this position is to increase member retention through developing new internal processes and organizing and conducting member presentations; conduct annual member meetings in the Spring as well as ANOC (Annual Notice of Change) meetings in the Fall. Supports growing membership and revenue by participating in the development of and delivery of strategic retention. Works with internal departments to analyze reasons for disenrollment/dissatisfaction and collaboratively builds and executes work plans to increase member retention.

Fundamental Components:

Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales. Collaborates with Medicare sales team members and functional support areas on more complex product or service issues to ensure clients needs are met. Offers creative product and service solutions to address clients evolving needs. On an ongoing basis, monitors clients product lines and services to ensure customer satisfaction. Be able to professionally present benefit and plan changes at member meetings throughout the year.


Strong account management and sales orientation. Appropriate state insurance license to sell insurance as required by state law, subject to product sold for New York- Ready To Sell.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License/NY is desired


Functional - Marketing/Strategy development/1-3 Years

Functional - Marketing/Communications/4-6 Years

Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Individual sales/4-6 Years

Functional - Project Management/Issue identification and analysis/1-3 Years


Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User

Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User

Technical - Desktop Tools/Microsoft Visio/1-3 Years/End User


Sales/Knowing Customers/ADVANCED

Leadership/Collaborating for Results/ADVANCED

General Business/Demonstrating Business and Industry Acumen/ADVANCED


Service/Improving constituent-focused Processes/ADVANCED

Sales/Knowing Markets/MASTERY

General Business/Communicating for Impact/MASTERY

Telework Specifications:

Frequent/regular travel throughout the state of New York required


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.