Aetna Supervisor, Customer Service in New Albany, Ohio

Req ID: 50667BR

POSITION SUMMARY

Responsible for the overall supervision of Customer Service employees for the dedicated PEBTF team. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers

Fundamental Components:

  • Responsible for leading customer service team accountable for serving Medicare members.

  • Develops high performance team through ongoing coaching and rewards and recognition.

  • Accountable for set of metrics designed to enhance the member experience.

BACKGROUND/EXPERIENCE desired:

  • 2 years leading claim/customer service team.

  • Experience with claim/call center environment.

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years

Functional - Administration / Operations/Management: < 25 employees/1-3 Years

Functional - Management/Management - Customer Service/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

Technical - Database/Intuit QuickBase/1-3 Years/End User

REQUIRED SKILLS

Leadership/Engaging and Developing People/ADVANCED

Service/Creating a Differentiated Service Experience/ADVANCED

Leadership/Driving Change/ADVANCED

DESIRED SKILLS

Service/Demonstrating Service Discipline/ADVANCED

Leadership/Driving a Culture of Compliance/MASTERY

Leadership/Creating a World Class Workforce/ADVANCED

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service