Aetna Manager of National Accounts Sales & Services in New Albany, Ohio
Req ID: 63132BR
Proactively lead and manage the account resources that make up a Client Solutions Team (CST) focused on earnings, revenue, membership retention and growth as well as customer satisfaction for assigned book of business. Facilitate effective team development and succession planning.
Fundamental Components included but are not limited to:
CUSTOMER MANAGEMENT: Own development and execution of Client Solutions Team (CST) business plan. Accountable for book of business earnings, revenue, and membership performance. Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key distribution partners. Act as Senior Lead for sales and retention efforts (collaborate with assigned VPCM as appropriate). Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies. Act as Senior Representative for internal/external messaging and reporting processes. Ensure team delivery of customer commitments. Establish customer account stewardship plan and lead team execution and accountability. Responsible for effective quarterly business review process that demonstrates program performance and solutions development with detailed action plans including timelines. Skilled in audit preparation and customer experience facilitation. PEOPLE MANAGEMENT: Day-to-day performance management and ongoing performance appraisal. Talent assessment and calibration. Compensation assessment and recommendations. Training and skill development. Coaching and feedback. Succession/advancement readiness and recommendations.
Qualifications Requirements and Preferences:
3+ years of Account Management experience.10+ years of related industry experience. Bachelor's degree or equivalent experience required.
Insurance - Licensed Life and Health Producer
Sales & Service - Account Management, Sales & Service - Management: < 25 employees
Leadership - Creating Accountability, Leadership - Developing and Executing Strategy, Leadership - Engaging and Developing People
Leadership - Driving a Culture of Compliance, Leadership - Driving Change, Leadership - Driving Strategic and Organizational Agility
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Sales / Distribution Management
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.