Aetna International Account Manager in Linthicum, Maryland

Req ID: 49796BR


This Account Manager position within Aetna International will develop strong external and internal relationships to achieve customer satisfaction, grow revenue and membership while meeting earning objectives for assigned customers in the East Region of the SME (Small to Mid-Size Enterprise) market.

Fundamental Components:

Aetna International is looking for a motivated, energetic individual to join the East Region Account Management team. The Account Manager will be assigned to a specific book of business and will be responsible for retaining & growing revenue.

As the Account Manager, the candidate will:

  • Develop and maintain favorable relationships with Aetna International's customers and brokers through superior customer service

  • Retain and grow the client relationship and effectively position our products with an emphasis on expanding the assigned book of business

  • Work with customer on their strategy with regard to their health and wellness programs

  • Balance strategic planning and tactical implementation

  • Communicate and present information to audiences at all levels, both internally and externally

  • Review and deliver renewal activity

  • Travel to customers and brokers as necessary

  • Work to develop and maintain understanding of the international business environment

  • Provide input to product development areas as appropriate to ensure competitive products and services

  • Prepare required and special market specific reports within expected timeframes


    2-5 years industry or customer service experience.

    Multi-functional experience, e.g., underwriting.


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Functional - Customer Service//1-3 Years

    Functional - Products-Medical//1-3 Years

    Functional - Project Management//1-3 Years

    Functional - Sales & Service//1-3 Years


    General Business/Managing Sales Relationships/ADVANCED

    Leadership/Collaborating for Results/FOUNDATION

    Sales/Knowing Customers/FOUNDATION


    Leadership/Driving a Culture of Compliance/FOUNDATION

    Leadership/Fostering a Global Perspective/FOUNDATION

    Sales/Selling Products and Services/FOUNDATION

    Telework Specifications:

    Please include the following additional work location options: New York, NY; Hartford, CT; Allentown, PA; McLean, VA; Linthicum, MD.


    The International Account Manager will have the opportunity work with colleagues from across the globe and learn about the healthcare industry from a multi-cultural perspective.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service