Aetna Microsoft Sharepoint Administrator in Lansing, Michigan
Req ID: 60346BR
We have an exciting opportunity at Aetna for an Application SupportSpecialist with our Meritain Health team. This role will execute specificdeliverables and activities around moderately complex system issues as part ofa team assigned to support the day-to-day maintenance and enhancement ofbusiness applications.
Meritain Health is the nation's independent provider of self-fundedhealth plans. Meritain Health services over 1,700 self-funded clients and overa million member's nationally. Thecompany provides plan administration,innovative wellness, medical management, disease management, network managementand cost management services.
Meritain Health employs more than 1.400 people with multiple officelocations across the country. www.meritain.com
Fundamental Components included but are not limited to:
Determines root cause analysis of system issues.
Conducts interviews, fact-finding, and independent research to design creative, progressive solutions to system issues.
Documents business impact of system issue.
Develops and communicates effective short-term workaround procedures to address system issues.
Assists with the management and resolution of unplanned hard system outages.
Contributes to the communication process to impacted customers and internal management personnel
May assist in the development of Product Overviews, FAQs, Tool Glossaries, system training material, and system user
documentation to support implementation activities Support business area operations/functions by setting up / modifying / maintaining simple to complex system operating parameters by designing and configuring business rule table entries, and/or complex macros/automated scripts.
Provides day to day support of these items to insure they work properly (including the application of appropriate QA
procedures) and to quickly fix any identified defects.
Completes activities on time and within Standard Level Agreements and proactively identifies and communicates issues that may jeopardize delivery dates or budget to the Supervisor or Manager.
Exhibits behaviors outlined in Employee Competencies.
Coordinates with peers to analyze issue and provide end to end resolutions.
Performs related duties as assigned or requested.
Qualifications Requirements and Preferences:
1-3 years of application support experience in MS Windows environment. Knowledge of Linux OS is a plus.
1-3 years of experience with web-based applications using IIS and SQL
1-3 years of experience in administration and maintenance of MS
Additional Job Information:
Demonstrated analytical and problem-solving skills.
Ability to learn new technology.
Excellent verbal and written communication skills.
Ability to work independently and in a team environment.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Information Technology
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.