Aetna Customer Service Rep in Lansing, Michigan
Req ID: 54734BR
Meritain Health's Call Center has multiple openings for Customer Service Representatives in our Lansing, MI office. This position handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
-Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
-Maintain department established performance metrics at a meets or exceeds expectations level
-Work together as a team and apply the Aetna Core Values in day-to-day operations
-Call center and medical terminology/insurance experience
-Experience in a production environment
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Technical - Desktop Tools/Adobe Acrobat Suite v5/1-3 Years/End User
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Demonstrating Service Discipline/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.