Aetna Policy Administrator, Hong Kong - 51704BR in Hong Kong, Hong Kong

Req ID: 51704BR


Manages and coordinates implementation for new and existing customers. Provides focused service for Individual and Group policies. Develop and maintain interpersonal relationships with external and internal customers.

Position Summary/Mission

Provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.

Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)

• Ensure timely and accurate processing of new business, renewals and mid-term adjustments

• Perform quality control checks on processed policies

• Maintain accurate customer records according to department policies.

• Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments

• Communicates effectively and timely to internal and external constituents

• Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies • Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements

• Maintains Case tracking tools to meet constituents and business goals

• Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FCA TCF and market specific requirements)

• Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations

• Ensure that products and services are aligned with customer s requirements and commitments are met

• Exhibits the following Policy Administrator

Behaviors Background/Experience Desired

• Solid Administrative experience (attention to detail)

• Some experiences in similar industry

• Strong MS experience

• Organized & able to prioritize

• Able to work with high volume

• Good communication skills – verbal & written

• Customer focused


High School or equivalent diploma or above


Job Function: Customer Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.