Aetna Veterans Jobs

Job Information

Aetna Health Coach Consultant (RN) - 59904BR in High Point, North Carolina

Req ID: 59904BR

Job Description

This is an in-office position open to candidates in the High Point, NC office or the Hartford, CT office. The hours are as follows: M-F, 3 days a week 9am-5:30 pm ET and 2 days a week 12:30-9 pm ET.

The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to life style changes to achieve and maintain optimal health status. Requires an RN with unrestricted active license. -Responsible for managing patients in a telephonic educational disease management program.


Fundamental Components included but are not limited to:

Assessment of Members through the use of clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services. Utilizes assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change. Enhancement of Medical Appropriateness & Quality of Care. Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs. Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives. Identifies and escalates quality of care issues through established channels. Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Interprets and utilizes clinical guidelines/criteria to positively impact members health Provides up-to-date healthcare information to help facilitate the member¡¦s understanding of his/her health status Helps member actively and knowledgably participate with their provider in healthcare decision-making Monitoring, Evaluation and Documentation of Care Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals. Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.

Qualifications Requirements and Preferences:

3+ years of clinical experience required

RN with current unrestricted state licensure required.

Previous coaching experience preferred

Managed Care experience preferred

Strong computer skills preferred


Nursing - Registered Nurse

Functional Skills:

Nursing - Disease management, Nursing - Medical-Surgical Care

Technology Experience:

Computer Operation - System and Console Operations, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word

Required Skills:

Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Maximizing Healthcare Quality, Leadership - Driving Change

Desired Skills:

General Business - Turning Data into Information, Leadership - Collaborating for Results

Additional Job Information:

Typical office working environment with productivity and quality expectations

Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.

Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.

Ability to multitask, prioritize and effectively adapt to a fast paced changing environment

Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding

Effective communication skills, both verbal and written.

Registered Nurse with 3-5

years of clinical experience -Disease Management, Case Management or Managed

Care experience preferred -Excellent verbal and written communication skills

required to provide patient education -Proficiency in use of computer applications

and typing skills (>35 wpm) highly recommended -A commitment to Excellence

and Accountability -Integrity -Ability to be flexible and adapt to changing

processes and schedule requirements -Ability to work with multiple screens is

desired - This is a call center environment, majority of time is spent speaking

telephonically with members. -Bilingual in Spanish a plus, not required

-Willingness for flexible hours desired. -Work hours after orientation will be

from 9:00-5:30 EST 3 days/wk. and 12:30 pm to 9:00 pm EST 2 days/wk. There will

be a Friday evening rotation. This is a Monday through Friday schedule; no


Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Health Care

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.