Aetna Lead Business Consultant - 48335BR in Hartford, Connecticut

Req ID: 48335BR


The Consumer Health & Services (CH&S) Lead Business Consultant, Achieving Business Excellence (ABX) will provide project management, facilitation, analytics, and training support/leadership to achieve a long-term sustainable business operation and cost structure. Additionally, this position is tasked with assessing and improving cross functional processes within CH&S and the businesses we serve to drive simplicity, transform constituent experience, and align to the desired strategy and culture. CH&S includes direct revenue producing businesses and non-revenue services.

Fundamental Components:

Recognized as an expert or thought leader within the company. Impacts business unit results, anticipating issues and influencing internal practices. Anticipates and solves highly complex problems with broad impact on the business area. Develops innovative solutions. Leads projects with notable complexity and risk with business area implications. Requires broad and comprehensive expertise in process improvement, lean, and/or six sigma and serves as a thought leader. Influences without authority and drives consensus on decisions across organizational boundaries. Responsibilities include but are not limited to the following: Conducting Value Stream Mapping/Design, Leading Kaizen and Relentless Root Cause Analysis, and facilitating other continuous improvement events and initiatives. Building the Achieving Business Excellence competency in CH&S to use the right tools for the desired outcome. Training employees on the practical application of proven tools and methods including Value Stream Mapping/Design, Relentless Root Cause Analysis, Kaizen and Mistake Proofing. Identifying, measuring, and facilitating changes to major process flows and the organizations structure, driving strategy and policy deployment, etc. Defining the balanced scorecard business metrics and implementing a management process and playbook for each business to focus on customer experience and business agility with the purpose of achieving best-in-class performance. Setting priorities and overseeing work streams under the sponsorship of the Executive Vice President of CH&S and the Sr. Executive Leadership Team. Driving Aetnas Achieving Business Excellence program across CH&S to achieve productivity gains and acquisition synergies leading to SG&A run rate savings. Engaging cross-functional resources, and partnering with business stakeholders to build a strong team to achieve the objectives outlined above. Documenting, tracking, and reporting out on the progress and performance of various continuous improvement initiatives.


10+ years experience with several of the following methodologies: management consulting, project consulting, business process consulting, financial strategic analysis, mergers and acquisitions, strategic business planning, and/or risk management consulting. Experience with enterprise-wide and/or cross-functional medium to large scale initiatives with high degrees of complexity.

FUNCTIONAL EXPERIENCES Functional - Management/Management - Process and quality improvement/7-10 Years Functional - Quality Management/ Six Sigma / 7-10 Years

Functional - Project Management/Project Management Consulting/4-6 Years

Functional - Information Management/Statistical analysis/4-6 Years

Functional - Information Management/Query and Database Access Tools/4-6 Years

TECHNOLOGY EXPERIENCES Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User Technical - Desktop Tools/TE Microsoft Excel/7-10 Years/End User Technical - Desktop Tools/Microsoft Visio/7-10 Years/End User Technical - Database/Microsoft Access/4-6 Years/End User

REQUIRED SKILLS General Business/Consulting for Solutions/MASTERY

Leadership/Driving Change/MASTERY

Leadership/Driving Strategic and Organizational Agility/MASTERY

Lean Six Sigma Black Belt experience/MASTERY

DESIRED SKILLS Finance/Profit and Quality Vigilance/MASTERY

Service/Working Across Boundaries/MASTERY

Technology/Justifying the Business Case/MASTERY


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Six Sigma Certification: Black Belt is required

Project Management/Project Management Certification is desired


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.