Aetna Large Case Pensions Consultant in Hartford, Connecticut
Req ID: 48343BR
Provide professional and reliable customer service in support of the $3 billion Single Premium pension benefit business by effectively administering guaranteed product and benefit payment services for an assigned caseload.
-Utilize strong technology skills to proactively deliver cost-effective service to clients of Aetna's retirement and investment products.
-Manage daily customer service inquiries, process participant transactions and maintain positive client relations.
-Reconcile, research and analyze data in order to resolve issues.
-Comply with all audit and control requirements adhering to established department guidelines and guarantee privacy of personal information.
Interested candidates should have:
solid analytical, problem solving and direction setting ability
strong customer service focus
proven math aptitude
proficient with Microsoft Office (especially Excel, ACCESS)
solid communication skills
Bachelor's degree or equivalent experience desired
Functional - Customer Service/Customer service - production environment/4-6 Years
Functional - Information Management/Query and Database Access Tools/1-3 Years
Technical - Desktop Tools/Microsoft Word/4-6 Years/End User
Technical - Database/Microsoft Access/1-3 Years/End User
Technical - Reporting Tools/QMF (Query Management Facility)/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User
General Business/Applying Reasoned Judgment/ADVANCED
General Business/Maximizing Work Practices/FOUNDATION
Leadership/Anticipating and Innovating/FOUNDATION
Leadership/Collaborating for Results/FOUNDATION
Technology/Selecting and Applying Technology Solutions/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service