Aetna Health Coach Consultant in Hartford, Connecticut
Req ID: 54186BR
This position is an in-office role and is open to sit in either the High Point, NC office or the Hartford, CT office. The role is Monday - Friday with 3 days working 9am - 5:30pm EST and 2 days working 12:30pm - 9pm EST.
The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation to engage, educate, and promote/influence members decisions related to lifestyle changes to achieve and maintain optimal health status. Requires a RN with unrestricted active license. Responsible for managing patients in a telephonic educational disease management program.
Screen members to identify needed medical services, modifiable risk factors and educational needs and identifies or refers cases for other services. -Intervenes to positively effect healthcare outcomes. -Conducts individualized holistic clinical assessments of members care needs and develops a personalized disease-specific action plan. -Promotes communication, both internally and externally, to enhance effectiveness of medical management services (member, family and health care team members respectively). -Reinforces appropriate self-care teaching and monitoring, provides up-to-date health care information to help facilitate the members understanding of his/her health conditions. -Helps member actively and knowledgeably participate with their provider in their own health care decision-making. -Evaluates the members progress in meeting established goals and revises the care plan accordingly. -Ensures accurate and complete documentation of required information to meet risk management, regulatory and accreditation requirements.
RN licensure required
3+ years clinical experience required
Certified Diabetes Educator preferred
Managed Care experience preferred
Previous coaching experience preferred
The minimum level of education required for candidates in this position is a Associate's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Nursing/Registered Nurse (RN) is required
Technical - Computer Operations/System and Console Operations/1+ Years/End User
Technical - Desktop Tools/Microsoft Word/1+ Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/1+ Years/End User
Technical - Desktop Tools/Microsoft Outlook/1+ Years/End User
Option for telework will be evaluated after a certain period of employment and meet/review/agree with WAH policy.
ADDITIONAL JOB INFORMATION
Registered Nurse with 5 years clinical experience Disease Management, Case Management, or Managed Care experience preferred. Must be a Certified Diabetes Educator. Excellent verbal and written communication skills required to provide patient education. Proficiency in use of computer applications and typing skills (>35 wpm) highly recommended. A commitment to Excellence and Accountability and Integrity. Ability to be flexible and adapt to changing processes and schedule requirements. Ability to work with multiple screens is desired. This is a call center environment, majority of time is spent speaking telephonically with members. Bilingual in Spanish is a plus; not required. Willingness for flexible hours desired. Work hours for first 18 months after orientation will be from 8:00-4:30 EST 3 days per week and 12:30-9 pm EST 2 days per week. Located in High Point, NC or Hartford, CT area as this is an in office position initially.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
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Job Function: Health Care
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.