Aetna Associate Account Manager - International in Hartford, Connecticut

Req ID: 51198BR

POSITION SUMMARY:

This is an exciting opportunity to join the Aetna International team supporting a new large customer.This position will provide proactive account service management in support of business objectives and to achieve customer satisfaction.

Fundamental Components:

  • Assists with development and execution of customer service strategy: meets telephonically with internal team and client at least weekly to discuss service levels and expectations, share process improvements, discuss operations, identify gaps in service levels, determine root causes and develop solutions.

  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.

  • Responds to customers requests.

  • Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.

    BACKGROUND/EXPERIENCE desired:

    3-5 years industry or customer service experience preferably with complex accounts

    Insurance/Life and Health Insurance License is desired (not required)

    EDUCATION:

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES:

    Functional - Sales & Service/Account Management/1-3 Years

    Functional - Project Management/Cross-functional project management/1-3 Years

    ADDITIONAL JOB INFORMATION:

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service