Aetna Salesforce Configuration Analyst- 51512BR in Fresno, California
Req ID: 51512BR
The Salesforce Configuration Analyst will support the creation and implementation of a new Salesforce console to replace our existing CRM platform. This is a multi-year transformational initiative that will be integrated across multiple business areas, include investment in scalable Omni-channel technologies / intelligent contact management (e.g. IVR, chat, co-browse, email, etc) and synergize with the enterprise clinical, digital, marketing and broader member experience initiatives.
In this position you will be responsible for partnering with the Program PMO, UX Lead, Salesforce Configuration Lead, Application Owner, business and our IT partners to support the creation of a new Salesforce CRM. To do this successfully, you will: -Partner with the UX lead and Salesforce Configuration Lead to drive creation of the new CRM through configuration and workflows - Develop reports, dashboards and processes to support continuous monitoring - Assist in data import/export/updates - Maintain data / system security and integrity in Salesforce - Maintain ongoing user and system documentation as functionality evolves - Troubleshoot Salesforce issues and engage vendor as necessary.
Experience with Salesforce Service Cloud (1-2 years); Salesforce Administrator and/or Service cloud Consultant Certifications from Salesforce required; Knowledgeable in creation and management of users, profiles, roles and permission sets in Salesforce; Familiarity with Salesforce Code management tools (GIT, ANT etc.) and other Third-party App Exchange Tools for data management; Ability to gather and document acceptance criteria for Stories and business requirements; Use of Project management Agile Tools (RTC, etc.).
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Project management/1-3 Years
Application development/1-3 Years
Application maintenance & support/1-3 Years
Developing Software Solutions/ADVANCED
Collaborating for Results/ADVANCED
Turning Data into Information/ADVANCED
Open to all strategic Service Operation locations
Will consider existing Telework
Will consider existing employees in Hartford or Blue Bell
ADDITIONAL JOB INFORMATION
Opportunity to engage in an exciting, new, broad-reaching program to create the customer service tool of the future.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Information Technology