Aetna Associate Account Manager, Dubai in Dubai, United Arab Emirates

Req ID: 51605BR

Family Summary

To manage Aetna s sales & service efforts for global products in an assigned region to achieve profitable growth and earnings targets. To manage operational goals and maximize efficiencies.

Position Summary

Supports the development of strong relationships directly with customers and internal business partners. Supports the Senior Sales Associates in their daily tasks that lead to the achievement of customer satisfaction, profitable growth and earnings targets.

Fundamental Components & Physical Requirements include but are not limited toParticipates in the sales & implementation process. Collaborates with team members & manages quotation and the case installation process for all new group SME businessBe able to administer and prioritize workloads effectively.Focus on Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction and sale of the groupCommunicates effectively externally. Examples include conversations with brokers and clients related to new business sales and renewals. Candidate should have the ability to effectively communicate expectations regarding the quotation and policy installation timelines.Follows through on outstanding issues and pending quotations to the point of saleCollaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations,ensuring a smooth installationDevelop strong relationships with internal business partners (Underwriting, Finance, Legal, Compliance, Client Services Staff, Account Managers).Supports new business activities and supports the new business teamIntegrates technology to maximize customer andmember satisfaction and efficiencies.Acts as point of escalation for broker and client contacts in the absence of the dedicated sales executive during the sales process.Takes responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative

Background/Experience DesiredA Minimum of 5 years experience of working in a Sales Support or similar role, with client/broker facing experienceHealthinsurance industry experience preferred

Education and Certification Requirements

College courses or equivalent experience.

Additional Information (situational competencies, skills, worklocation requirements, etc.)

Ability to multi-task to accomplish workload efficiently.

Problem solving skills

Well organized.

Strong verbal and written communication skills.

IT / technology skills

Job Function: Sales and Service