Aetna Public and Labor Sr Account Manager in Chicago, Illinois
Req ID: 53217BR
This position is dedicated to a large plan sponsor with membership in 49 states. Position will require account management and business retention for Aetna products and services in support of profitable growth and other business objectives, developing strong external and internal relationships to achieve customer satisfaction, revenue, membership retention and growth.
Fundamental Components and Physical requirements include but are not limited to *Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. *Follows through on outstanding issues to the point of resolution (e.g. claims and administration issues). *Offers creative product and service solutions to address clients evolving needs. *Monitors on an on-going basis client's product lines and services to ensure clients needs are being met. * Executes tactical components of the account teams business plan for each customer. *Collaborates with account team members and functional support areas on more complex product or service issues to ensure clients needs are met. * Collaborates cross functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees. *Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention *attends member/customer attended events and meetings as required.
3-5 years industry or Account Management experience. *Multi-functional experience , e.g. underwriting; sales support *College Degree or equivalent work experience. *Proficient in Microsoft Office Applications (Excel, Word, PowerPoint). *Strong organizational skills.Insurance license, as required by state law
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life and Health Insurance License is desired
Functional - Products-Medical/All Aetna Medicare Group Plans/1-3 Years
Functional - Sales & Service/Account Management/1-3 Years
Technical - Aetna Applications/AetInfo Reporting/1-3 Years/End User
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User
Leadership/Collaborating for Results/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
Leadership/Driving a Culture of Compliance/FOUNDATION
Sales/Selling Products and Services/ADVANCED
ADDITIONAL JOB INFORMATION
This position will be a part of Aetna's Public and Labor team, a strong, experienced team with enduring customer relationships. Aetna's relationship with the customer associated with this position is very favorable and growing. The position requires high energy, self motivated person with the desire to serve both the plan sponsor and its retiree members with equal enthusiasm.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.Together we will empower people to live healthier lives. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service