Aetna Client Analyst - Channel Partners in Chicago, Illinois
Req ID: 49582BR
Analyst bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Responsibilities of the Analyst:· Serve as first level system support for each assigned Channel Partner· Troubleshoot client tickets and emails ensuring issues are corrected, tested and results communicated to stakeholders in a timely manner. · Support Channel Partner ongoing processes (resolution of data discrepancies, file failures between bswift and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems, etc...)· Support Channel Partner to configure client websites on bswift's software (including: benefit plan rules, details, process, text and documents) with updates for client's annual OE and other changes throughout the year. · Contribute to smooth and efficient internal operations by being a liaison to different departments. · Conduct regression testing to discover software enhancements or needs. · Import data into system as needed and assist with ad hoc client projects.· Prepare employee and employer communication documents.· Support Call Center for specific clients and their employees.· Assist Channel Partner with any data discrepancies with external vendors. Required Qualifications of the Analyst:·1+ years of professional client facing experience. · Advanced proficiency in MS Excel, working knowledge of MS Office products, Internet Explorer · Extensive experience with databases, as well as data interpretation and data manipulation · Knowledge of managed care products including HMO, PPO, and Medicare Part D· Experience in benefits administration system technology, payroll HRIS or related software. Education:· Bachelor's degree is required About bswift:bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.bswift was named one of Chicago s Best and Brightest Companies to Work For® in 2014, 2015 and 2016, as well as one of the Nation s Best and Brightest Companies to Work For® in 2014 and 2015.We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.If you have what it takes to join our award-winning culture, we d love to hear from you!
Job Function: Health Care