Aetna Quality Assurance Analyst in Chantilly, Virginia
Req ID: 64871BR
Define, develop, maintain, and execute test scripts on time and escalate issues and risks as appropriate to ensure project stays on track. Responsible for defect ownership from identification to closure through the APLC phases. Ensures the product testing is complete and of high quality prior to sign off. May provide Subject Matter Expertise, to include test planning and identifying data, as required.
Fundamental Components included but are not limited to:
75% REPORTING & DATA ANALYSIS
Ensure that routine monthly and quarterly post production reporting is completed accurately and delivered on time to both internal and external customers
Seek opportunities to improve existing reporting process to achieve greater operational efficiencies and value added benefit particularly as it relates to the customer experience with reporting deliverables and expectations
Develop new tools, databases and reporting in support of the business and its quality/customer experience objectives
Develop and maintain process documentation associated with all reporting tasks and conduct training for team members as needed to drive self-service of routine reporting tasks
Perform data analysis related to business metrics, customer feedback, customer reviews, and customer returns; identify trends and opportunities; summarize and share findings with key stakeholders
Identify key performance trends/drivers and provide business with actionable analysis
25% PROCESS IMPROVEMENT
Identify business improvement needs and assessment of the level of effort versus organizational impact to tackle
Utilize Lean and Six Sigma methodologies and tools to execute process improvements and quantify landed impacts
Design workflows and implementation materials, ensuring they land with optimal efficiency and a culture of continuous improvement
Manage multiple projects and competing priorities, and manage stakeholders expectations accordingly
Identify gaps in performance against Best in Class and lead improvement initiatives that close said gaps
Design, develop and execute processes or projects and work with process owners or project team members throughout all phases of planning implementation and control.
Autonomously lead small to medium scale process improvement initiatives.
This position is accountable for the quality and timely completion of each stage of the process improvement effort.
Qualifications Requirements and Preferences:
Advanced problem solving and analytical skills
Candidate must have QA Testing/ Development experience.
Good knowledge of SQL .
Knowledge / experience maintaining set of automation processes.
Working knowledge of data analysis and process modeling.
Grip over database concepts like DBMS, ETL and SQL.
Data Visualization and prototyping skills.
Willingness to learn new technologies and support automation tasks
Additional Job Information:
Ability to work effectively with a diverse workforce and in a matrix team environment. Excellent analytical ability, judgment, negotiation, teamwork and written and verbal communication skills.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Information Technology
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.