Aetna MCR Retention Specialist in Cary, North Carolina

Req ID: 55872BR


The Medicare Member Retention Specialist reports to the Medicare Director of Operations (NC, SC, TN). This individual will develop strong personal and collaborative relationships with local Medicare books of business in NC, SC, and TN to achieve customer satisfaction, revenue, membership, and earnings objectives. Works with local Medicare operations and sales team on member retention initiatives and senior community development.

Fundamental Components:

Builds and maintains strong relationships with a locally-aligned Medicare book of business to ensure member satisfaction and retention. Creates and executes strategies to deliver renewals, cross-sales, and up-sales. Collaborates with Medicare sales team and functional support areas on more complex product or service issues to prevent/rectify abrasion points and ensure members needs are met. Performs root cause analysis to offer creative product and service solutions to address members evolving needs. Evaluates product lines and services to proactively develop opportunities to improve customer satisfaction and suggest operational improvements. Strategizes and plans member events (Spring member meetings as well as ANOC meetings in the Fall) as well as be able to professionally present benefit and plan changes at member meetings throughout the year.


3- 4 years relevant experience in Account Management or Sales. 1-2 years experience in Medicare Managed Care. Highly motivated with strong communication and organizational skills. Appropriate state insurance license to sell insurance as required by state law, subject to product sold for NC/SC/TN.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/License, Life/Health (ME) is desired


Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Individual sales/1-3 Years

Functional - Communications/Member communications/1-3 Years

Functional - Communications/Brand development/1-3 Years


Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User


General Business/Communicating for Impact/MASTERY

General Business/Turning Data into Information/ADVANCED

Sales/Knowing Customers/ADVANCED


Critical role on a growing team. Exposure to internal and external stakeholders with opportunity for growth potential as the business expands.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.