Aetna National Senior Account Manager in Boston, Massachusetts

Req ID: 50728BR


Manage a complex book of business of National Account customers. Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components:

Develops and manages service plans in the most proactive and strategic manner possible and finds new and innovative ways to show customers the value of the products and services they have purchased

Creates collaborative partnerships with customers and other key constituents to develop a comprehensive retention and growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefits strategy

Executes tactical components of the account teams business plan for each customer

Proactively identifies potential service issues and takes steps to resolve those service issues that arise

May mentor account managers

Takes the lead on installation of all new products/programs, Open Enrollment activities with full responsibility for ensuring flawless execution

Educates customers on Aetna specific policies, product information, and procedures as well as industry issues and related current topics


5+ years Customer Management or Customer Installation


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Sales & Service/ is desired


Functional - Sales & Service/Account Management/4-6 Years

Functional - Products-Medical//4-6 Years

Functional - Sales & Service/Strategy development/4-6 Years


Service/Improving Constituent-Focused Processes/ADVANCED

Service/Providing Solutions to Constituent Needs/ADVANCED


Leadership/Developing and Executing Strategy/ADVANCED

Telework Specifications:

Boston office is secondary location. Option for telework will be evaluated


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service