Aetna National Senior Account Manager in Boston, Massachusetts
Req ID: 50728BR
Manage a complex book of business of National Account customers. Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.
Develops and manages service plans in the most proactive and strategic manner possible and finds new and innovative ways to show customers the value of the products and services they have purchased
Creates collaborative partnerships with customers and other key constituents to develop a comprehensive retention and growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefits strategy
Executes tactical components of the account teams business plan for each customer
Proactively identifies potential service issues and takes steps to resolve those service issues that arise
May mentor account managers
Takes the lead on installation of all new products/programs, Open Enrollment activities with full responsibility for ensuring flawless execution
Educates customers on Aetna specific policies, product information, and procedures as well as industry issues and related current topics
5+ years Customer Management or Customer Installation
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Sales & Service/ is desired
Functional - Sales & Service/Account Management/4-6 Years
Functional - Products-Medical//4-6 Years
Functional - Sales & Service/Strategy development/4-6 Years
Service/Improving Constituent-Focused Processes/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
Boston office is secondary location. Option for telework will be evaluated
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service