Aetna WorkLife Consultant in Austin, Texas
Req ID: 66639BR
This role is office based in Austin, TX or Hartford, CT
The required hours are Monday-Friday 9:30am-6pm EST
The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs.
Fundamental Components included but are not limited to:
The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. Due to expanded new business, elder care is the top requested need. The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations. Appropriately documents member interactions and research/case fulfillment in the system. Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.
Qualifications Requirements and Preferences:
-Experience working in call center environment is preferred
-Experience delivering care is required
-Crisis intervention experience is preferred
-Experience in handling family situations and/or relationship concerns is preferred
-1+ years of experience in a social or human services preferred (case mgmt, clinical, psychiatric, medical setting)
-Knowledge and /or experience in Employee Assistance Programs is preferred
-Experience working with diverse populations is required
-Excellent computer skills including MS Office applications such as Excel, Word and Outlook are required
-Masters degree in Social Work preferred
-A minimum of a bachelor's degree is required
-1+ year of experience locating resources is required
Customer Service - Customer Service - Member Services - Traditional products, Customer Service - Customer service - transaction based environment
Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word
Service - Creating a Differentiated Service Experience, Service - Improving Constituent-Focused Processes, Service - Working Across Boundaries
Additional Job Information:
Exciting opportunity to be a part of a growing team.
Benefit eligibility may vary by position.
Job Function: Healthcare
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.