Aetna EAP Worklife Consultant in Austin, Texas
Req ID: 50241BR
This role is office based in Austin, TX
Hours for this role are 8am-6pm CST
The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs.
Fundamental Components include but are not limited to:
The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. Due to expanded new business, elder care is anticipated to be the top requested need. The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations. Appropriately documents member interactions and research/case fulfillment in the system. Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.
Excellent computer skills including MS Office applications such as Excel, Word and Outlook are required
1-3 years of experience in social or human services is required (case mgmt, clinical, psychiatric, medical setting)
Experience working with diverse populations is preferred
Knowledge and /or experience in Employee Assistance Programs
Experience in handling family situations and/or relationship concerns
Experience delivering care or crisis intervention is preferred
Experience working in call center environment is preferred
The minimum level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Customer Service/Customer service - transaction based environment/1-3 Years
Technical - Desktop Tools/Microsoft Explorer/1-3 Years/
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/
Technical - Desktop Tools/Microsoft Word/1-3 Years/
Service/Creating a Differentiated Service Experience/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Working Across Boundaries/FOUNDATION
Telework will currently only be considered for current internal teleworkers in EAP only.
ADDITIONAL JOB INFORMATION
Exciting opportunity to be a part of a growing team.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Health Care