Aetna EAP Clinical Counselor in Austin, Texas

Req ID: 48709BR

The required hours are Tuesday-Saturday 10:30pm- 7:00am EST

Office based training is required in either Hartford, CT, Plantation, FL, or Austin, TX. Following training, the position will become work from home.


Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.

Fundamental components include but are not limited to:

  • Provides telephone triage, crisis intervention and related services.

  • Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.

  • Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.

  • Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.

    • Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work-life concerns.
  • Can consist of individual, joint or family sessions,

  • Can be stand alone or on-going sessions

  • Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the members theory of change.

  • Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.


    One of the following licenses is required: LMFT, LPC, LCSW, LMHC

    1-3 years of EAP or Behavioral Health experience is required

    Strong computer and literacy skills required

    Experience in facilitating patient/client positive behavioral change is required

    Call Center experience preferred

    Crisis intervention skills are required

    Experience in handling mental health and psychiatric care, family situations, relationship concerns is required

    Familiarity with brief therapy models and Motivational Interviewing preferred


    The minimum level of education desired for candidates in this position is a Master's degree.


    Mental Health/Marriage & Family Therapist is desired

    Mental Health/Licensed Mental Health Counseler is desired

    Mental Health/Licensed Professional Counselor is desired

    Mental Health/Licensed Clinical Social Worker is desired


    Functional - Clinical / Medical/Direct patient care (hospital, private practice)/1-3 Years


    Technical - Desktop Tools/Microsoft Explorer/4-6 Years/Power User

    Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User


    General Business/Communicating for Impact/FOUNDATION

    General Business/Consulting for Solutions/ADVANCED

    Service/Creating a Differentiated Service Experience/FOUNDATION


    Benefits Management/Understanding Clinical Impacts/FOUNDATION

    General Business/Maximizing Work Practices/FOUNDATION

    Service/Demonstrating Service Discipline/ADVANCED

    Telework Specifications:

    WAH after training period in the office


    EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's and provide free CEU opportunities. Offers a supportive team environment and opportunities to work with diverse client populations and issues.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care