Aetna INT Account Manager in Washington, District Of Columbia

Req ID: 41830BR

POSITION SUMMARY:

The Account Manager position with Aetna International develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing larger customers in assigned business segments, products and geographies.

Preferred position location is Washington DC/Baltimore area. Alternate locations in New York City or Philadelphia may be considered.

Fundamental Components:

Aetna International is looking for a motivated, energetic individual to join our account management team in our Government programs market. The Account Manager for this important position will be assigned a specific book of business, with primary responsibilities for maintaining the overall Aetna client relationship, to include supporting appropriate client retention and business development objectives. Applicants should be comfortable working with international diplomats in a dynamic, multi-cultural environment.

As the Account Manager, the candidate will:

  • Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service

  • Develop, maintain and retain consultative client relationships, effectively positioning our value-added products and member services in accordance with business development objectives

  • Partner with customers on their employee benefit strategies with regard to health and wellness programs

  • Balance strategic planning and tactical implementation

  • Communicate and present information to audiences at all levels, both internally and externally

  • Review, deliver and coordinate account renewal activities

  • Travel frequently to meet directly with customers (prospective clients, plan sponsors, and producers)

  • Develop and maintain proficient understanding of the international employee benefit business environment

  • Provide input to product development areas as appropriate to ensure competitive products and services

  • Prepare required and special market specific reports within expected timeframes

    BACKGROUND/EXPERIENCE desired:

    2-5 years industry or customer service experience. Multi-functional experience, e.g., underwriting.

    EDUCATION:

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES:

    Functional - Sales & Service/Account Management/4-6 Years

    Functional - Sales & Service/Strategy development/1-3 Years

    Functional - Sales & Service/Fully insured products/4-6 Years

    Functional - Sales & Service/Self insured/stop loss products/1-3 Years

    Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

    TECHNOLOGY EXPERIENCES:

    Technical - Aetna Applications/AetInfo Reporting/1-3 Years/End User

    Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

    REQUIRED SKILLS:

    Sales/Knowing Customers/FOUNDATION

    Service/Case Administration/FOUNDATION

    Sales/Selling Products and Services/FOUNDATION

    ADDITIONAL JOB INFORMATION:

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service