Aetna Sr Pharm Tech-Call Center in Sunrise, Florida

Req ID: 45650BR

Please note that there is no telework opportunity

POSITION SUMMARY

The Senior Pharmacy Technician is responsible for assisting the Supervisor with the development of the team, coaching, one-on-one training and compliance training. The Senior Technician will assist the Supervisor with staff in meeting service level goals and objectives and assist in resolving escalated issues from phone calls and faxes.

FUNDAMENTAL COMPONENTS

The Senior Pharmacy Technician is responsible for the team's development by coaching, one-on-one training and re-education (60% of the role). The Senior Pharmacy Technician will assist pharmacy technicians in resolving escalated calls and faxes from members and providers (25%). The Senior Pharmacy technician will provide the teams with feedback from reports and data collection (15%).

BACKGROUND/EXPERIENCE

Florida pharmacy technician license required

1-3 years of experience in computerized pharmacy systems and software required

2+ years of experience in retail, hospital, or pharmacy required

1-3 years of experience in Excel (simple formulas, putting sheets together) required

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

LICENSES AND CERTIFICATIONS

Pharmacy/Pharmacy Technician is required

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care