Aetna Account Manager in San Francisco, California
Req ID: 43393BR
The Account Manager position with Aetna International develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing larger customers in assigned business segments, products and geographies.
Aetna International is looking for a motivated, energetic individual to join the Large market account management team. The Account Manager will be assigned to a specific book of business and will be responsible for retaining & growing revenue. As the Account Manager, the candidate will: • Develop and maintain favorable relationships with Aetna International's customers and brokers through superior customer service • Retain and grow the client relationship and effectively position our products with an emphasis on expanding the assigned book of business • Work with customer on their strategy with regard to their health and wellness programs • Balance strategic planning and tactical implementation • Communicate and present information to audiences at all levels, both internally and externally • Review and deliver renewal activity • Travel to customers and brokers as necessary • Work to develop and maintain understanding of the international business environment • Provide input to product development areas as appropriate to ensure competitive products and services • Prepare required and special market specific reports within expected timeframes
7-10 years industry or customer service experience. Multi-functional experience, e.g., account management, underwriting, sales, project management
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS:
Insurance/Life and Health Insurance License is desired
Functional - Sales & Service/Account Management/7-10 Years
Functional - Sales & Service/Strategy development/7-10 Years
Functional - Sales & Service/Fully insured products/1-3 Years
Functional - Sales & Service/Self insured/stop loss products/1-3 Years
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User
Finance/Delivering Profit and Performance/ADVANCED
General Business/Turning Data into Information/ADVANCED
Leadership/Collaborating for Results/ADVANCED
Work Location Specifications:
The position should be office based in Northern California, Southern California, Seattle, Dallas or Houston.
ADDITIONAL JOB INFORMATION:
Great opportunity to work within the Aetna International business and make a difference in the health of our customers.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service