Aetna Sales Support Consultant in San Antonio, Texas

Req ID: 44722BR

Candidate will work full time from client's location at Via Metro in San Antonio, TX.

POSITION SUMMARY

Self-motivated individual responsible for resolving claim and eligibility issues, networking with other departments, advising new hires and assisting with open enrollment. Must be flexible and able to address plan sponsor questions and concerns in a timely manner and provide employee education as necessary. This is an on-site customer service position and employee will reside in the customer's office location.

Fundamental Components:

Onsite customer service representative who will assist the customers' benefit team and their members with issues regarding the health benefit plan. This position requires a self-motivated individual with excellent verbal and written communication skills. Must be flexible and able to address plan sponsor's questions and concerns in a timely manner.

BACKGROUND/EXPERIENCE desired:

2+ years of customer service experience is REQUIRED.

Medical claims / Healthcare / Insurance backgrounds would be preferred.

Excellent verbal and written communication skills. Comfortable addressing individual and groups of employees.

Proficient in Microsoft Word, Power Point, and Excel and ability to learn the Aetna systems.

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Licensed Life and Health Producer is desired

FUNCTIONAL EXPERIENCES

Functional - Customer Service//1-3 Years

Functional - Clinical / Medical//1-3 Years

Functional - Sales & Service//1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

REQUIRED SKILLS

General Business/Communicating for Impact/ADVANCED

Telework Specifications:

This is an on-site customer service position that will be located at Via Metro in San Antonio.

ADDITIONAL JOB INFORMATION

This is an excellent entry level position on the Public and Labor account management team. Candidates who excel in this position should be eligible for an account manager position.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service