Aetna Business Consultant in San Antonio, Texas
Req ID: 40793BR
Provides hands on management oversight of various Telesales vendors that support Aetna's Individual Medicare Telesales business.
This position requires a high degree of vendor oversight to implement Medicare processes and procedures for a sales call center. We require hands on oversight, to include travel to various call centers to ensure that Aetna's business requirements have been implemented and meet CMS regulations.
5+ years working in a call center environment, preferably Medicare related.
2-3 years working on creating and developing policies, procedures, training for call center agents, preferably sales agents.
2-3 years experience working on telephony implementation for a call center.
2-3 years experience creating and implementing scripting for call center reps to use for both inbound/outbound call
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Sales & Service/Sales administration, support, reporting/1-3 Years
Functional - Products-Other/Medical/1-3 Years
General Business/Consulting for Solutions/ADVANCED
General Business/Demonstrating Business and Industry Acumen/ADVANCED
General Business/Managing Sales Relationships/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
ADDITIONAL JOB INFORMATION
This position requires a high degree of attention to detail and adherence to CMS requirements and regulations. You must be self motivated and able to work in a fast passed environment. Travel, evening and weekend work is required during the Medicare Annual enrollment period (Oct-Dec).
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Management