Aetna Recovery Savings Specialist in Rockville, Maryland
Req ID: 43927BR
Responsible for all aspects of claims recoveries including, medical claims processing, refund and return checks processing, stop payments/void processing, working retro termination and duplicate reports, setting up and following up on overpayments, responding to customer inquiries and resolving customer concerns/issues, coordinating processing with other departments.
Responsible for all aspects of claims recoveries including, medical claims processing, refund and return checks processing, stop payments/void processing, working retro termination and duplicate reports, setting up and following up on overpayments, responding to customer inquiries and resolving customer concerns/issues, coordinating processing with other departments. Investigate, review and resolve outstanding issues with the use of on line resources, phone calls and writing letters.
Two to three years medical claims processing and adjustment experience required.
Customer service experience preferred.
Effective communications, organizational, and interpersonal skills.
Strong Analytical and Research skills.
Ability to navigate within computer system environments without assistance; previous experience in a windows-based computer environment.
Independent and flexible.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
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ADDITIONAL JOB INFORMATION
Excellent class room training package and interaction with other departments. Opportunity to grow within the department and the company. Opportunity to provider excellent customer service to internal and external customers.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Claim