Aetna Medicare Retention Leader in Rochester, New York

Req ID: 44488BR


The Medicare Retention Leader is accountable for collaborating and developing Local Market retention strategies. The position is responsible for Medicare member retentions and senior community relations development in the NY market.

Fundamental Components:

Responsible for meeting or exceeding Medicare member retention goals for the New York Medicare markets. Use relevant consumer data to understand drivers of member disenrollment and retention. Develop strategies and tactics to influence these drivers and improve member retention.

Responsible for then implementing strategies and tactics in NY that result in increased member retention. Engage directly with members, providers and colleagues to gain alignment and support that drives improvement. Serve as liaison to member experience committee. Secure and manage corporate shared services supporting local events.

Candidate must be comfortable travelling throughout New York state as needed to achieve job objectives.


Minimum 3 to 5 years customer service and/or member retention experience required. Experience in health insurance and Medicare Advantage experience required. Excellent written and verbal communication and presentation skills. Ability to use Microsoft Outlook, Word, Excel, PowerPoint, and corporate applications. Ability to communicate effectively with all levels of management.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License is desired


Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Individual sales/1-3 Years


Technical - Desktop Tools/Microsoft Foundation Classes/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User


Leadership/Collaborating for Results/FOUNDATION

Sales/Knowing Customers/FOUNDATION

Sales/Selling Products and Services/FOUNDATION


General Business/Managing Sales Relationships/ADVANCED

Service/Case Administration/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service