Aetna Registered Nurse (RN) - Quality Management (QM) Nurse Consultant (VA DSNP) in Richmond, Virginia

Req ID: 45612BR


Responsible for the review and evaluation of clinical information and documentation. Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues. Independently coordinates the clinical resolution with internal/external clinician support as required. Requires an RN with unrestricted active license.

Fundamental Components:

  • Reviews documentation and evaluates potential quality of care issues based on clinical policies and benefit determinations.

  • Considers all documented system information as well as any additional records/data presented to develop a determination or recommendation.

  • Data gathering requires navigation through multiple system applications.

  • Staff may be required to contact the providers of record, vendors, or internal Aetna departments to obtain additional information.

  • Evaluates documentation/information to determine compliance with clinical policy, regulatory and accreditation guidelines.

  • Accurately applies review requirements to assure case is reviewed by a practitioner with clinical expertise for the issue at hand.

  • Commands a comprehensive knowledge of complex delegation arrangements, contracts (member and provider), clinical criteria, benefit plan structure, regulatory requirements, company policy and other processes which are required to support the review of the clinical documentation/information.

  • Pro-actively and consistently applies the regulatory and accreditation standards to assure that activities are reviewed and processed within guidelines.

  • Condenses complex information into a clear and precise clinical picture while working independently.

  • Reports audit or clinical findings to appropriate staff or others in order to ensure appropriate outcome and/or follow-up for improvement as indicated.


  • Experience with Medicare

  • 3-5 years of clinical experience

  • RN with current unrestricted VA state licensure

  • Demonstrated use and proficiency with MS Office Suite, other applications and keyboard navigation skills


  • Managed Care experience

  • Experience with Medicaid


    The minimum level of education required for candidates in this position is a Associate's degree or equivalent experience.


    Nursing/Registered Nurse is required


    Functional - Quality Management/Quality Management/4-6 Years

    Functional - Medical Management/Medical Management - Clinical claim review/4-6 Years

    Functional - Clinical / Medical/Direct patient care (hospital, private practice)/4-6 Years

    Functional - Medical Management/Medical Management - Managed Care/Insurance Clinical Staff/4-6 Years


    Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

    Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User


    Benefits Management/Maximizing Healthcare Quality/ADVANCED

    Benefits Management/Interacting with Medical Professionals/ADVANCED

    General Business/Turning Data into Information/ADVANCED


    Leadership/Collaborating for Results/ADVANCED

    General Business/Applying Reasoned Judgment/ADVANCED

    Technology/Leveraging Technology/FOUNDATION


    Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding

    Effective communication skills, both verbal and written.

    Ability to multitask, prioritize and effectively adapt to a fast paced changing environment

    Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.

    Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.

    Typical office working environment with productivity and quality expectations

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care