Aetna Sr Dir, Medicare Telesales in Provo, Utah
Req ID: 41873BR
Position Summary/ Mission:
The Senior Director, Medicare Telesales sets the strategies, budgets and go-to-market plans and then leads the telesales execution of these plans to drive member acquisition and retention. Has a deep understanding of business strategy and the skills and knowledge to work across the markets, the sales organization and shared marketing and analytics functional areas.
(*) Manages all service and sales aspects of the telephonic sales and retention channel.
(*) Ensures all sales goals for all products (Medicare Advantage, Prescription Drug Plans and Medicare Supplement Plans) are met or exceeded.
(*) Ensures prospects, members and brokers (through agent activation and inbound broker calls) are provided with exceptional service.
(*) Drives the development of strategies for accelerating growth and then determines the telesales budgets and plans to achieve them.
(*) Leads development of appropriate, segmented value story assets for the telesales team
(*) Ensures appropriate staffing and achievement of CMS and Aetna mandated service metrics.
(*) Provides insights back to relevant Product, Network, Care Management, and Digital leads
(*) Develops a holistic view of targeted prospect and member segments & the member journey for use in supporting sales.
(*) Focuses on staff leadership development; ensures development and succession plans are in place. Responsible for leading an organization of over 1200 agents.
(*) Recognizes opportunities for acquisition and retention and drives results.
(*) Integrates data and analytics about what customers are doing and why they are doing it.
(*) Highly communicative team player who drives cohesion and integration across stakeholder functions.
(*) Possesses client mentality.
(*) Thinks creatively & strategically to shape appropriate content & select delivery channels.
(*) Develops metrics to understand the success of campaigns in real time.
(*) Partners with analytics to develop segmentation and targeting strategies based on insights and data to drive consumer behavior.
() Maintain effective relationships across the enterprise to bring strategic value to our clients.()
() Foster best-practice sharing across sales, marketing, communications, analytics, and data science.()
(*) 15+ years of experience in health care, Medicare experience strongly preferred
(*) 7-10+ years of experience in Telesales
(*) 10+ years of progressive leadership experience
(*) Bachelor's degree, MBA or related master's degree preferred
Functional - General Management/Multi-functional management: > 25 employees/More Than 10 Years
Functional - Sales & Service/Management: > 25 employees/More Than 10 Years
Functional - Sales & Service/Distribution channel management/More Than 10 Years
Functional - Finance/Expense management/More Than 10 Years
Full-Time Telework (WAH) or Part-Time Telework that includes time at vendor locations in Salt Lake City, UT; Provo, UT; San Antonio, TX; Memphis, TN; Sunrise, FL
ADDITIONAL JOB INFORMATION
This position is responsible for one of the key distribution channels that drives Aetna growth. It is a highly visible, strategic leadership position.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Marketing