Aetna Account Director (Public & Labor) in Princeton, New Jersey
Req ID: 43004BR
The Account Director is the strategic business owner responsible for the development and execution of the immediate and long term strategic business plan for the development of strong customer relationships, revenue growth, member retention and achievement of financial objectives for an assigned book of business. This position will have responsibility for a large and complex public sector book of business in the NJ market with some potential for smaller customer assignments in the northeast. Customer product offerings include medical, Medicare, dental and pharmacy and potential for group insurance (Life and STD) products. The Account Director must maintain a resident producer license in his/her home state as well as non resident licenses in other northeastern states or as designated by sales management. Medicare product certification will be required after hire as a condition of continued employment.
The Account Director's performance and incentive will be measured against stated objectives including: * Retention of currently assigned cases, product lines, membership, revenue and profit margins * Expansion of the assigned book by cross selling additional products to address customer needs * Customer satisfaction measured in responses to periodic surveys. Account Executives are expected to be able to travel within the northeast market and engage in activities to expand on business relationships including attendance at select conferences and entertainment outside of normal business hours.
The Account Director must have experience and successful record of managing a large public sector customers with medical and Medicare Advantage product offerings. A bachelor's degree is required.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Medical/Licensed Agent - Health is desired
Insurance/Life and Health Insurance License is desired
Functional - Sales & Service/Account Management/7-10 Years
Functional - Sales & Service/Strategy development/4-6 Years
Functional - Sales & Service/Fully insured products/4-6 Years
Functional - Sales & Service/Self insured/stop loss products/4-6 Years
Functional - Underwriting/Renewal - group medical/1-3 Years
Sales/Selling Products and Services/ADVANCED
General Business/Turning Data into Information/ADVANCED
Leadership/Collaborating for Results/ADVANCED
Training period in the CT office may be required with transition to part-time or full-time telework after completion of training and demonstration of requisite skills and capabilities.
ADDITIONAL JOB INFORMATION
Aetna is a leader in the industry with a broad array of solutions, resources and strategies to thrive in a dynamic environment. Within this setting, the Public and Labor business is a growth segment with a strong value proposition for our target customers. A skilled Account Executive can achieve success by: -Meeting assigned sales, retention and profitability objectives and seeking opportunities for profitable growth. -Acting as strategic business partner to customers and producers to optimize the positioning of Aetnas products and services and to attain profitability and membership objectives. -Drawing from entire spectrum of product line and seeks opportunities to execute cross-sell strategies and add other lines of business. -Retaining and cultivating a profitable book of business by coordinating the renewal process. -Working collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed. -Thoroughly analyzing reports and utilization in order to consult with customers, implement appropriate product and program interventions that benefit the customer and Aetna. -Coordinating resources to ensure a successful case installation of new products and services. -Executing strategies to build on existing relationships and create new ones with decision makers
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service