Aetna Exec Dir,Ops & Integrity 45874BR in Portland, Oregon

Req ID: 45874BR


Develops and executes Quality Program, Policy & Procedure, Compliance Program, and Learning & Performance strategies that support the mission and business goals of the business segment or shared service areas to which the group is aligned. Leverages and coordinates alignment to enterprise talent strategy, Corporate Audit and Compliance standards infrastructure and tools. Oversees & drives execution of the design, development, delivery and evaluation of progressive tools, programs and continuous improvement protocols to equip Aetna employees and other related audiences to achieve superior levels of quality, service and business results.

Fundamental Components:

Through multiple managers, leads and directs the training, centralized process / procedure & standard practice, and audit/ compliance functions for the aligned organization; achieving or exceeding all of Aetnas expectations for leaders.

Leads and manages all aspects of quality programs, specialized audits, special reviews, and complex projects that enable the organization to measure, monitor, and improve the quality of its products, services, and processes. Provides direction and leadership with accountability for quality programs(s), specialized audits, special reviews, projects, and initiatives.

Oversees the development and maintenance of a single source of reference and documentation for all operational policies and procedures. Oversees the maintenance of a comprehensive repository of historical policies and practices. Leads Standard Practice Committee which generates ideas and suggestions for process improvement. Through structured and disciplined methods, implement changes (technology and process) arising from approved suggestions.

Provide streamlined information regarding process & internal technology changes to multiple audiences.

Works in partnership with Enterprise Talent Development and ILS to support business specific talent segment and leadership and mentoring needs for assigned business units. Oversees the design, development and delivery of performance-based training for designated audience, utilizing a variety of educational media, instructor led training and current technologies to ensure the right training is available to support the specific needs of multiple and diverse audiences within area(s) of accountability. Evaluates effectiveness and return on value of training programs. (*)

Ensures that Aetna's & the aligned businesss strategic messages are appropriately imbedded in training, Process/Procedure and QA programs. (*)

Drives compliance, legislative, and regulatory issues to resolution. Partners with Aetna Compliance and Legal to ensure compliance with all state and federal regulations related to aligned business, as well as Aetna standards and guidelines.

Directs & oversees organizational communications related to learning, quality/compliance, centralized process / procedure & standard practice, ensuring that all constituents remain informed and have access to accurate, current information.

Partners and collaborates with ABX initiatives providing support from a process and training perspective.


7-10 years professional experience managing a large Quality, Audit & Process Improvement, or Learning & Development organization.

Demonstrated ability to lead project management / process improvement & compliance function in a large, complex organization

Operational/Business knowledge preferred in Healthcare, Disability/Absence and Claims, or related areas.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Leadership/ is desired

Communications/ is desired

Quality Management/ is desired

Learning/ is desired


Functional - Leadership/Lead a complex or multifunctional organization/7-10 Years

Functional - Communications/Communication Quality Control/7-10 Years

Functional - Quality Management/Quality Management/7-10 Years

Functional - Learning/Learning Management System Administration/7-10 Years

FunctionalExperience/FunctionalFocus/7-10 Years


Technical - Aetna Applications///

Technical - QA Tools///

Technical - Development Experience///

Technical - Change Management///

Telework Specifications:

*Please note the Work Location is flexible.


Exceptional communications skills including ability to interact with a variety of external and internal audiences. Superior knowledge and application of Quality/Process Improvement methodologies, performance-based instructional design methodologies, adult learning principles and educational media.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service