Aetna Manager, Service Operations in Phoenix, Arizona

Req ID: 42706BR


This Manager that will deliver quality and quantity while keeping our members and providers at the heart of what we do. Compliance is our core competency.

LOCATION; Preference will be given to those candidates with the ability to work out of the Phoenix, AZ office. Candidates may be considered who work out of other Aetna Office locations, with a preference being for West Coast Hours.


This role is responsible for managing a line staff in a high volume production environment. This department is responsible for Configurations for our Claims Processing System and meeting Medicaid/CMS requirements, Compliance and Service Level Agreements.


5+ years experience in managing line level staff in high volume transaction processing and production environment is required. This includes financial management, project delivery, production, systems analysis, application program development, and setting strategic direction.

Healthcare experience preferred. Medicare/Medicaid experience preferred.

Experience with Configuration, Contract Understanding and Compliance is preferred.

Project Management/Project Management Professional, PMP is desired.

Experienced working with vendors.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Leadership/Aetna Performance Management Certification is desired


Functional - Leadership/Lead a business turnaround/1-3 Years

Functional - Leadership/Lead a major change effortrestructuring/1-3 Years

Functional - Project Management/Plan management/4-6 Years

Functional - Project Management/Project Manager/4-6 Years


Collaborating for Results

Creating Accountability

Driving Change


Maximizing Work Practices

Creating a World Class Workforce


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service