Aetna IT Security Account Support / Liaison in Phoenix, Arizona

Req ID: 45521BR


Educate plan sponsors/customers on Aetnas Security and IT controls environment and programs to assure them that their members data is secure and protected. Provide proactive, value-added support, management and leadership to Plan Sponsors/Customers as well as Aetna Sales/Business Units by building trusted partnerships with internal and external constituents. This role will support a large volume of IT Plan Sponsor/sales requests such as security questionnaires, contract editing and negotiating, end-to-end issue management, customer presentations and teleconferences, onsite visits / audit management and data center tours. Support efforts to advance our IT plan sponsor support program through continuous process improvement and security projects.

Fundamental Components:

-Provides IT support and expert advice to various business units based on fast paced plan sponsor needs, requests for information (RFI) and requests for proposal (RFP) for both current and new accounts. -Manages the completion of a wide variety of IT plan sponsor requests such as security and compliance questionnaires, contract analysis, editing and negotiations, external plan sponsor meetings and presentations and end-to-end issue management. -Leads plan sponsor onsite visits / audits including pre-onsite planning and preparation activities, day of event(s) coordination and execution, and post-event management and issue resolution. -Proactively builds network and relationships internally within IT, security and the business as well as externally with plan sponsor contacts and auditors. -Supports program goals and objectives including but not limited to continuous process improvements and various side-project opportunities. -Continuously develops IT General Computer Controls (ITGCC), Cyber Security and Sales background / expertise to educate our plan sponsors. -Strong familiarity with ITGCC, Cyber Security, Audit, Compliance, Risk Management, Legal and Sales Support preferred.


A candidate with IT, cyber security and/or sales experience who is familiar with multiple IT control frameworks and is an extremely strong communicator. Seeking candidates who strive in very fast-paced sales environments and who are comfortable with managing multiple requests and projects concurrently.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Information Management/Certified Information Systems Security Professional (CISSP) - - sponsored by International Information Systems Security Certification Consortium is desired

Information Management/Certified Information System Auditor is desired


Functional - Information Technology/Security/4-6 Years

Functional - Information Technology/Project management/4-6 Years

Functional - Information Technology/Project management/4-6 Years

Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years


Leadership/Collaborating for Results/ADVANCED

General Business/Ensuring Project Discipline/ADVANCED

General Business/Communicating for Impact/FOUNDATION


Technology/Leveraging Technology/MASTERY

General Business/Demonstrating Business and Industry Acumen/ADVANCED


This position offers a unique mix of working in cyber security but also coordinating IT and sales efforts overall. The work we accomplish directly impacts sales outcomes by either maintaining current plan sponsor membership or contributing to successful renewals and new membership growth opportunities.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology