Aetna IT Project Manager - Support in Phoenix, Arizona

Req ID: 45998BR

POSITION SUMMARY

Manages day-to-day activities of IT Production Support including Work assignment, Escalation handling, Critical Incidents/Work orders Support, Process coach/monitor etc

Fundamental Components:

Responsible for work assignment of IT Production Support Incidents (system issues) and work orders.

Develops and communicates effective short term workaround procedures to address system issues Documents business impact of system issue.

Manage/Handle critical/escalated production system issues.

Determines root cause analysis of system issues.

Manages the department budget, and reports cost information in an accurate and timely manner.

Provides coaching and team building to ensure that the Production Support team members develop their skills and achieve their career goals Manages the effective utilization of resources assigned and ensure incidents are addressed within SLA and Incident Management process Acts as liaison between Project and Production Support teams and ensure effective transition of support work Provide guidance/mentor to Support Analyst

Flexible in timing. Should be able support critical issues after hours, if required

BACKGROUND/EXPERIENCE desired:

5+ years of works experience in IT organization in Support/Project Management/Application development Excellent written and verbal communication Application development experience is preferred

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Information Technology/Project management/1-3 Years

Functional - Information Technology/Application maintenance & support/1-3 Years

Functional - Information Technology/Application development/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Development Languages/SQL/1-3 Years/

REQUIRED SKILLS

Leadership/Collaborating for Results/ADVANCED

Technology/Leveraging Technology/MASTERY

ADDITIONAL JOB INFORMATION

5+ years of works experience in IT organization in Support/Project Management/Application development Excellent written and verbal communication Application development experience is preferred

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology