Aetna Inb/Outb Queue Assoc, Call Bac in Phoenix, Arizona

Req ID: 40971BR


this position is in a call center environment where excellent customer service is a must. Outreaches by external calls to members and providers to confirm members well-being and that post discharge services were provided.

Fundamental Components:

Performs outbound calls to members to confirm follow up with post hospital discharge services VIA telephone.

Assists member with rescheduling of missed appointments and/or connecting member to an external clinic providers for both physical and mental health.

Follows up with providers to ensure members attend appointments or to engage providers in outreaching members.

Maintains accurate and complete documentation of required information that meet risk management, regulatory and accreditation requirements.

Protects the confidentiality of member information and adheres to company policies regarding confidentiality


2+ years experience as a medical assistant, office assistant or other clinical experience.

1+ years of customer service experience preferred


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care