Aetna Implementation Director in Phoenix, Arizona

Req ID: 42922BR


Supports the business by taking appropriate actions, strategies and/or alternatives to meet business needs typically tied to a key Aetna Medicaid practice (project management, business process management, implementation, etc.). Focus on new health plan implementations and market expansion projects to support Medicaid's growth/business plan. Typically manages multiple managers and their work teams and/or most complex projects through to implementation. Sets strategic direction for team and/or complex projects and or programs (e.g., national in scope which may impact one or all segments, and typically runs multiple years in duration with high financial implications). Has full accountability for all aspects of projects and or programs such as financial, regulatory, marketing, etc.


Fundamental Components:

Acts as Implementation Director and leader setting the direction of the strategic business plan for assigned practice and translate into vision for staff and stakeholders (internal, external, regulatory) As a business leader, influence all stakeholders to support key projects/programs to ensure positive outcomes that deliver on results. Drive change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems). Identify gaps in processes or organization and challenging self and others to develop and implement quality, compliant solutions Direct accountability for impact to SG&A - ensures accurate prioritization of key projects/programs within purview. Exercise ultimate accountability for practice and project services being delivered including organizations, budget and/or financial implications. Collaboratively work across multiple functions and /or segments to obtain agreement from all stakeholders Typically manage staff (internal, external, matrixed) including SMEs and senior project managers


10+ years managed care / health insurance industry experience. Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes. Proven track record managing complex projects and or programs that resulted in cost savings. Project management experience required. Previous mgmt., coaching and mentoring experience required.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Leadership/Act as company spokesperson to external constituents/7-10 Years

Functional - General Management/Multi-functional management: < 25 employees/7-10 Years

Functional - Project Management/Plan development/7-10 Years

Functional - General Management/Process & quality improvement/7-10 Years

Functional - Project Management/Cross-functional project management/7-10 Years


Technical - Desktop Tools/Microsoft Project/7-10 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/7-10 Years/End User

Technical - Desktop Tools/Microsoft Word/7-10 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/7-10 Years/End User


General Business/Ensuring Project Discipline/MASTERY

General Business/Demonstrating Business and Industry Acumen/MASTERY

Leadership/Developing and Executing Strategy/MASTERY


Leadership/Engaging and Developing People/MASTERY

General Business/Applying Reasoned Judgment/MASTERY

Leadership/Fostering a Global Perspective/ADVANCED

Telework Specifications:

Telework may be available with frequent and routine travel to Phoenix and other AETNA/Medicaid locations as needed.


Ideal candidate will possess key attributes: flexibility / adaptability; self-starter and finisher; driver to results -Exceptional communication skills required (oral, written presentation) at most senior level -Exceptional organizational skills required -Exceptional project management skills required -Demonstrated business acumen / emotional intelligence -Demonstrated ability to negotiate, collaborate and facilitate -Exceptional relationship builder and manager -Possesses critical thinking and problem solving skills -Skilled-user expertise with Microsoft Office tools, specifically Word, Excel, Project, SharePoint and Visio Ability to travel routinely and frequently as business demands to various Medicaid health plan locations, participate/attend state and regulator meetings as required during the implementation process.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management