Aetna Customer Service Rep in Phoenix, Arizona
Req ID: 41927BR
After Hours Call Center; Must have flexibility work evenings, weekends and Holidays.
To increase Medicaid member satisfaction, retention, and growth through the efficient and professional delivery of call center services
Accurately and professionally answers inquiries and resolves issues during telephone calls from Medicaid members and others on behalf of members
Achieves relevant department performance standards
Adheres to the Aetna attendance policy standards, including being punctual
Actively participates in training programs and passes examinations
Appropriately uses all Aetna systems and resources to support call responsiveness
Documents accurately the contacts with callers, including being careful with spelling, grammar, and punctuation
Explains member rights and responsibilities in accordance with instructions
Responds appropriately to members expressing complaints and related types of calls
Keeps supervisor informed of issues and progress
Actively participates in team meetings and in meetings with supervisor
Performs all duties as assigned by the management team
Complies with all Aetna requirements and standards
GED or high school diploma; college coursework preferred
Minimum one year experience in a relevant setting
Customer Service call center experience preferred
Health insurance products, medical office, or health-related call center preferred
Prefer experience with Medicaid and/or Medicare programs
The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Functional - Customer Service/Customer service - production environment/1-3 Years
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Customer Service//
ADDITIONAL JOB INFORMATION
Competitive salary, with extensive fringe benefits
Shift premium pay
Excellent training programs
Free covered parking
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service